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Ketou Medical Supply

Email: ketoumedicalsupply@gmail.com

Tel: (813) 843-7642

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Returns and Refund Policy

Thank you for shopping at Ketou Medical Supply. Please read this policy carefully.

  • This is the Return and Refund Policy of Ketou Medical Supply. This Return and Refund Policy for Ketou Medical Supply is powered by Terms Feed.
  • Customer has 15 days to return the product ask for refund for physical product.
  • The conditions that must be met to issue a refund for a physical product. Product is not used or damaged.
  • Customer can exchange the product with a new one or ask for a refund.
  • Items on sale are not eligible for refunds.
  • Customer pays for the shipping cost, in case of return.
  • We will not refund a product if it doesn’t meet these conditions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Legal Disclaimer:

Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using a product.

Terms and Conditions

Customers agrees to pay for the products as posted on the site and the charged will be place for each items purchased.

Our main focus  is  to provide and deliver  outstanding service- excellent customer service and fast delivery. If for any reason you are not satisfied with the products, customer has 10 days to return the product  shipped by Ketou Medical Supply for credit or refund from the date of delivery. Before returning anything, customer must call or email customer service  to obtain a returned authorization number. The following information is needed:

Customer name, invoice number, and the reason why.

8524 Boardwalk Trail Drive, Unit 111
Temple Terrace FL 33637

Customers are responsible for the cost of shipping. Shipping expense in the case of free shipping will be  calculated  as shipping  charges incurred by us. Once we received  the product and processed a credit or refund will be issued  within 7-10 days and email confirmation will be sent.

The conditions that must be met to issue a refund for a physical product:

  • Product must be in new condition, unopened, and undamaged
  • Items on sale are not eligible for credit or refund

We will not credit or refund a product if it doesn’t meet these conditions.

Shipping  policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make efforts to deliver in accordance with such dates, However, seller will not be liable for failure to deliver as estimated. The products will be packaged according to Seller’s standards.

Limited Warranty

All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

©2021 - Ketou Medical | Maintained by www.thewriteonecs.com | Legal Disclaimer: Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using a product.